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What do the status lights mean?

Before setup

Status light is off

AnkerCam has no power. Please check the USB cable and power connection.

Status light is solid yellow

AnkerCam is connected to a computer or laptop, please follow the steps to complete setup.

Status light is blinking yellow

AnkerCam is connecting to a Wi-Fi network and server. Please wait as a connection is established.

Status light is solid red

AnkerCam did not detect any Wi-Fi network.  Please ensure AnkerCam is within range of your router and that the router is properly configured.

Status light is blinking red

AnkerCam failed to connect to your Wi-Fi network. Please try to connect again or check out Wi-Fi signal strength.

Status light is blinking red and yellow

AnkerCam failed to connect to the server. Please try again.

Status light is solid blue

AnkerCam has been successfully set up and is working now.

After setup

Status light is solid blue

AnkerCam is online and streaming video securely.

Status light is solid yellow

AnkerCam is starting up.

Status light is blinking yellow

AnkerCam is reconnecting to the associated Wi-Fi network.

Status light is solid red

AnkerCam did not detect the associated Wi-Fi network. Please ensure the AnkerCam stays in the range of the router and the router is properly configured.

Status light is blinking red

AnkerCam failed to connect to the associated Wi-Fi network. Please try to connect again or check out Wi-Fi signal strength.

Status light is blinking red and yellow

AnkerCam failed to connect to the server. Please try again.

Status light is off

You may turn off the status light using the Settings panel, and AnkerCam will continue streaming securely.

If the camera appears offline, the AnkerCam does not have power. Please check the USB cable and power connection.

Contact Us

1-800-988-7973

support@ianker.com

Working hours: Mon-Fri 9am-5pm (PST)