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Why can’t my AnkerCam find my Wi-Fi network?

1. Check distance and range from router

To test the Wi-Fi signal that your camera is receiving, move your camera closer to your router. Different materials in your home will weaken your Wi-Fi signal, and minimizing the number of walls and ceilings between your router and the camera can help.


WoodLow
Synthetic materialLow
GlassLow
WaterMedium
BricksMedium
Marble Medium
PlasterHigh
ConcreteHigh
Bulletproof glassHigh
MetalVery high
Source: Apple Knowledge Base
2. Check for wireless interference

There might be interference coming from other electronic devices near your camera. Try to reduce the number of connected devices near the camera. Cordless phones, baby monitors, microwave ovens, garage door openers and Wi-Fi speakers are just a few of many devices that are notorious for causing interference. If your camera is located close to electronic equipment with a large power source, such as a large screen television or home theater system, try moving the camera further away from these devices. Sometimes only a few feet will make a difference.

3. Check whether your Wi-Fi network is hidden

AnkerCam can not find a Wi-Fi network that is hidden. To connect your  camera, make sure that your Wi-Fi network is not hidden. Or you can choose to input manually to connect the hidden Wi-Fi network.

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